Refund & Return Policy
Last updated: 25 October 2026
At ProductsBrand (productsbrand.store) every order is packed and checked before dispatch. Please read this policy carefully before placing an order. By placing an order you agree to this policy.
No Return, No Refund
All sales are final. We do not accept returns and we do not offer refunds for reasons such as:
- You changed your mind or no longer need the product
- You did not like the product, its fragrance, colour or packaging
- The product did not meet your personal expectations
- You ordered the wrong product or quantity by mistake
When We Give a Refund
We give a full refund only if we are unable to deliver your order:
- Every order is delivered within 20 days of the order date (usually 5-10 days).
- If your order is not delivered within 20 days for any reason (stock issue, courier issue or any error from our side), we will initiate a full refund within the next 7 days.
- If we cancel your order because we cannot deliver it, you will get a full refund.
Damaged or Wrong Product
If you receive a product that is physically damaged in transit or a different product from what you ordered, email us within 48 hours of delivery at [email protected] with your Order ID, photos and an unboxing video. After verification we will send a replacement. This is a replacement, not a refund.
How Refunds Are Paid
- Prepaid (UPI) orders: refunded to the same UPI account / bank account used for payment.
- Cash on Delivery orders: no payment is collected unless the order is delivered, so no refund is needed for undelivered COD orders.
- Once initiated, the amount usually reaches your account within 5-7 working days depending on your bank.
Order Cancellation
Orders can be cancelled only before they are dispatched. Email [email protected] with your Order ID as soon as possible. Once dispatched, an order cannot be cancelled.
Contact
For any questions about this policy, email [email protected] with your Order ID.